These Terms and Conditions ("Terms") govern your access to and use of the website at lumenly.com.au (the "Website") and the AI-powered phone answering and customer service platform offered by Lumenly ("we", "us", "our"), an Australian business providing services to electricians and electrical businesses ("Customer", "you"). By accessing the Website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or Services.

1. Acceptance of Terms

By using our Website and Services, you confirm that you have read, understood, and agreed to these Terms. We may update these Terms from time to time, with changes posted on this page. Continued use of the Website or Services after changes are posted constitutes acceptance of those changes.

2. Eligibility

You must be at least 18 years of age and authorised to act on behalf of the electrical business you represent to use our Website and Services. By using this Website, you represent and warrant that you meet these requirements.

3. Services Provided

Lumenly provides an AI-powered phone answering and customer service platform built for Australian electricians. Our Services include, but are not limited to:

• AI Voice Receptionist for answering and handling incoming calls
• SMS Notifications, including appointment confirmations and reminders
• Automated Job Booking and scheduling
• Feedback Surveys sent to your customers after a job or interaction
• Call analytics, reporting, and related automation features

By using our Services, you agree to follow any onboarding instructions and configuration guidelines we provide.

4. Account Registration

To access certain features of the Website or use our Services, you may need to create an account. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

5. Intellectual Property

All content on the Website, including text, graphics, logos, the Lumenly name and branding, software, AI call-handling frameworks, conversational flows, prompt designs, and platform configurations, is owned by Lumenly or its licensors and protected by Australian and international copyright laws. You may not copy, modify, distribute, reverse-engineer, or create derivative works from any Website or platform content without our express written consent.

6. AI Services and Automation Disclaimer

Our AI Voice Receptionist and related automation tools are designed to assist with call handling, job booking, and customer communication for electrical businesses. While we aim for accuracy and reliability, AI-generated responses may occasionally contain errors. Our Services are not a substitute for professional advice, including legal, financial, or accounting advice. You acknowledge that:

• AI Voice Receptionist responses are generated based on programmed logic and training data and may not always be accurate.
• We do not guarantee specific outcomes, booking rates, or revenue results from use of our Services.
• You are responsible for reviewing key business information (e.g. trading hours, service areas, pricing) configured within the platform for accuracy.
• We are not liable for any decisions made based on AI-generated content, job bookings, or recommendations.
• AI performance may vary depending on the quality of the information and configuration you provide.

7. User Responsibilities

By using our Website and Services, you agree not to:

• Engage in any unlawful activity or use the Website or Services for illegal purposes.
• Upload or transmit harmful content, including viruses or malware.
• Interfere with the proper functioning of the Website, AI Voice Receptionist, or Services.
• Violate the rights of other users or third parties.
• Use the Services to send spam, unsolicited messages, or engage in deceptive practices.
• Attempt to reverse-engineer, decompile, or extract the underlying AI models, prompts, or conversational logic.
• Use our Services in a manner that breaches applicable telecommunications, privacy, or anti-spam legislation.

8. Data Handling and AI Processing

By using our Services, you acknowledge that calls, SMS messages, and other interactions handled by the AI Voice Receptionist may be recorded, stored, and analysed to improve service quality, train AI models, and generate performance reports. You are responsible for informing your own customers and callers that they may be interacting with an AI-powered system, that calls may be recorded, and for obtaining any consents required under applicable privacy and call-recording legislation in your state or territory.

9. Privacy

Your use of the Website and Services is also governed by our Privacy Policy, available at lumenly.com.au. Please review our Privacy Policy to understand how we collect, use, and protect personal information.

10. SMS Communications and Anti-Spam Compliance

SMS Notifications sent through our Services, including appointment confirmations, reminders, and any promotional messages, are sent in accordance with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth). You are responsible for ensuring you have appropriate consent from your customers before we send SMS communications on your behalf. Where a message is a commercial electronic message, it will include clear sender identification and a functional unsubscribe or opt-out option.

11. Payments and Billing

Access to the Services is provided on a tiered subscription basis. Each subscription tier offers a different level of features, usage limits, and/or support, as described on our Website or in your service agreement at the time of purchase. By subscribing, you agree to pay the subscription fee applicable to your selected tier.

• Billing Cycle: subscription fees are billed in advance on a recurring basis (e.g. monthly or annually, as selected at sign-up) until your subscription is cancelled.
• Tier Changes: you may upgrade or downgrade your subscription tier at any time, with changes taking effect in accordance with the terms specified on the Website or in your service agreement.
• Price Changes: we may vary subscription pricing from time to time. Where a price change applies to your subscription, we will provide reasonable advance notice before it takes effect.
• Non-Payment: we reserve the right to suspend or terminate your access to the Services, including deactivating your AI Voice Receptionist, if a subscription payment is not received.
• Refunds: except as required by Australian Consumer Law, subscription fees are non-refundable once a billing period has commenced.

12. Service Level and Uptime

While we endeavour to maintain high availability of our Services, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party platform outages (including telephony, SMS, and CRM providers), and unforeseen technical issues may cause temporary disruptions. We will make reasonable efforts to notify you of planned downtime in advance.

13. Limitation of Liability

To the maximum extent permitted by law, Lumenly is not liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the Website or Services, including loss of data, loss of profits, missed appointments, missed calls, or inaccurate AI-generated responses. Our liability for any claim arising from the Website or Services is limited to the amount you have paid for the Service in question.

14. Third-Party Integrations and Links

Our Services may integrate with or link to third-party platforms, including telephony providers, SMS gateways, payment processors, and CRM or scheduling tools. We do not control or endorse the content, practices, or availability of these third-party services and are not responsible for any damages, losses, or interruptions arising from your use of them.

15. Indemnity

You agree to indemnify and hold harmless Lumenly, its affiliates, officers, employees, agents, and licensors from any claims, damages, liabilities, and expenses (including legal fees) arising from your use of the Website or Services, your breach of these Terms, or your infringement of any third-party rights.

16. Termination

We reserve the right to suspend or terminate your access to the Website and Services at our discretion, with or without notice, including for breach of these Terms. On termination, your AI Voice Receptionist and related automations may be deactivated, and access to associated data and analytics may be revoked.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under these Terms will be resolved in the courts of New South Wales.

18. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will remain in full effect.

19. Contact Us

If you have questions or concerns about these Terms or the Website, please contact us at: